returns & Refund

Thank you for shopping at Bonafide Auto Parts. We take pride in providing you with the highest quality products and excellent customer service. However, we understand that there may be instances where you need to return or exchange a product. This Refund Policy outlines the terms and conditions under which you may do so. Please read this policy carefully before making a purchase.

Customers can return products within 30 days of receipt. Returns beyond this period may not be accepted.

Products must be returned in their original condition, unused, and in their original packaging. Items that are damaged, altered, or not in a resalable condition may not be eligible for a return. You’ll also need the receipt or proof of purchase.

To initiate a return for an exchange or refund, please email us at support@BonafideAutoParts.com stating your reason for return and attach images/video of the product, provide your order number.

If your return is accepted, we’ll send you instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

Return shipping fee:

Customers are responsible for the shipping costs of returning a product for a change of mind or exchange or Incorrect Items ordered

However, the company will be responsible for shipping costs for damaged or defective items.

Order Cancellations:

As long as the order has not been sent for picking and packing in our warehouse you can cancel your order. Please contact us as soon as possible if you wish to cancel. If the item has left our warehouse please wait for the item to arrive before organizing a return. Do note that once the order has left our warehouse, postage back to us will not be covered. You'll have to pay return shipping and there is  restocking fee for certain products by suppliers/manufacturers

Damages:

Please inspect the packaging of your item(s) when they arrive. If you notice any damage or any issues, you should contact us. If your item(s) do arrive damaged or with any issues please send photos of the damage, and issues along with a brief description of the damage to support@BonafideAutoParts.com. Photos and videos must be sent for freight damage within 24 hours of arrival or the freight damage claim will not be valid. 

Exchange Products:

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Received the Wrong Product:

We follow careful order-picking procedures to ensure every product in your order is correct, but occasionally we do make mistakes. You can choose to keep the wrong item with a partial refund or request the correct item. To request the correct item, we may offer you a free-of-charge return shipping label. After receiving your returned item, please send us an email to support@BonafideAutoParts.com indicating your order details. We will, upon request, send you the correct item or issue a full refund.

Stolen Packages

We are not liable for any stolen/damaged packages After Delivery. If the tracking number shows the package has been delivered, it's likely there is nothing we can do except file a claim with the courier company. But apart we are always happy to help you 100% with any issues

Refunds:

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 7 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.

If more than 7 business days have passed since we’ve approved your return, please contact us at support@BonafideAutoParts.com.

Chargebacks/Disputes:

At Bonafide Auto Parts - Customer Satisfaction is our Top most priority and we work hard to the maximum extent and take care of delivering the products securely and  safely from the suppliers and manufacturers to our customers. So if you feel any issues or damages in transit or any concerns - Please kindly reach out to us and we will do all Due-diligence to ensure you are receiving the highest quality of services and products from us and resolve your issues extensively with 100% Satisfaction. But we strongly disagree any chargebacks/disputes raised against without any notification to us and it is considered as fraudulent transactions. We are here to help and build very strong, long term relationship with all of our customers. Please contact with our email support/phone for any questions.

Warranty:

All our products are coming from the Top notch brands and the brand has their own warranty based on the products - Customers can directly work with Brand/Manufacturer directly for any warranty support on the products as all our manufacturers provide Top class after sales services to ensure 100% end user satisfaction.

Contact Information:

Phone Number: +1 470-927-5679
Email: support@BonafideAutoParts.com